When I launch the photo gallery or camera, the camera changes the colors and removes reds and the photos are greyish-yellow. Once I exit the camera or gallery there is a brief moment where the screen is also affected but switches back to normal colors within a couple of seconds. When I launch the gallery or camera, it's like a filter is applied to remove the red from the screen- it gets green so the photo colors are wildly inaccurate. Very odd. Both phones are affected.
If I view the photos in Google Photos the colors remain correct, and no other apps seem to affect this. I've searched everywhere for a solution and cleared the phone system cache. Any ideas would be welcome.
Edit: I spent an hour with a Samsung tech who finally concluded I need to take BOTH phones in for service, which makes zero sense. I told them they need to fix the update.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
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