Resolved! Solved

Original topic:

My samsung galaxy s24 ultra just getting locked while i open recent app drawer

(Topic created on: 3 weeks ago)
91 Views
akk1_02
Active Level 1
Options
Galaxy S
Its happening after one ui 7

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, also optimize your's device in device care too also clear catche of all apps manually then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

0 Likes
4 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, also optimize your's device in device care too also clear catche of all apps manually then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
Galaxy S
9901😂
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes