It is a BUG send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send. If you find this helpful please Accept it as a solution Thank you 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
The Samsung S21 FE randomly locking while using certain apps like WhatsApp or Telegram can be frustrating. This issue could be caused by a few factors, including software glitches, power button problems, or even rogue apps. To troubleshoot, try updating your phone's software, checking for app updates, and potentially clearing the cache partition. If the problem persists, consider booting into Safe Mode to see if a third-party app is the culprit, or consult with Samsung support for further assistance. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
