I wanted to share my recent experience with my Galaxy S22 in hopes it might help others facing similar issues.
A few weeks ago, a pink line suddenly appeared on my S22’s screen. My phone had no physical damage or water exposure, so I reached out to Samsung Customer Support. They assured me via email that if my device had no physical damage, a free display replacement would be provided.
Following their advice, I visited the nearest service center, but they informed me that only the S22 Ultra was eligible for a free display replacement. This contradicted what customer support had told me, so I reached out to support again, this time through WhatsApp. Despite multiple communications, they insisted I had to pay for the repair.
Determined to get this resolved, I requested to speak with a supervisor. After more back and forth, I was promised a callback from a higher authority. I explained the situation in detail, emphasizing that the issue was a defect and not due to misuse. Eventually, I received confirmation that my screen would be replaced free of charge.
I’m happy to report that after two weeks of persistence, my Galaxy S22 screen was replaced at no cost. A huge thank you to the support team and everyone who assisted me along the way. If you’re facing a similar issue, don’t give up—escalate your case, provide all necessary details, and be persistent.
Thank you, Samsung, for ultimately addressing this issue and ensuring customer satisfaction.
Hey can you help me with more details 😭 I got same issue with my s22 yesterday and tomorrow I am going for physical inspection after that I am sure they will denay my request can you tell me what should I do more to get free replacement
