My Galaxy S22 Screen Replacement Journey

[dhxnush_15]

Hello Samsung Community,

I wanted to share my recent experience with my Galaxy S22 in hopes it might help others facing similar issues.

A few weeks ago, a pink line suddenly appeared on my S22’s screen. My phone had no physical damage or water exposure, so I reached out to Samsung Customer Support. They assured me via email that if my device had no physical damage, a free display replacement would be provided.

Following their advice, I visited the nearest service center, but they informed me that only the S22 Ultra was eligible for a free display replacement. This contradicted what customer support had told me, so I reached out to support again, this time through WhatsApp. Despite multiple communications, they insisted I had to pay for the repair.

Determined to get this resolved, I requested to speak with a supervisor. After more back and forth, I was promised a callback from a higher authority. I explained the situation in detail, emphasizing that the issue was a defect and not due to misuse. Eventually, I received confirmation that my screen would be replaced free of charge.

I’m happy to report that after two weeks of persistence, my Galaxy S22 screen was replaced at no cost. A huge thank you to the support team and everyone who assisted me along the way. If you’re facing a similar issue, don’t give up—escalate your case, provide all necessary details, and be persistent.

Thank you, Samsung, for ultimately addressing this issue and ensuring customer satisfaction.

[im__significant]

Can you please provide me the information how you have contacted the higher authorities

[Im_top]

no

[im__significant]

It can be helpful to us

[dhxnush_15]

1. Initial Contact: I emailed Samsung Customer Care but didn’t get a reply.

2. Escalation: I emailed the Samsung Service Head. After some hours, I got a reply that my issue was escalated to their senior team. Two days later, a representative called and emailed me, instructing me to show the email at the service center. The

email stated that if my phone had no physical damage, I would receive an appropriate solution.

3. Service Center Visit: I showed the email, but they refused, saying only the S22 Ultra was eligible.

4. Further Communication: I contacted Samsung Customer Service again via phone, email, and WhatsApp. They all said the same thing—that only the S22 Ultra was eligible for a free screen replacement.

5. Community Insight: I saw a post on the Samsung Community page where someone got a free repair. I highlighted this to Samsung via WhatsApp, emphasizing the issue’s seriousness and the remaining software support for the S22.

6. Supervisor Escalation: They escalated my issue to their supervisor team. After explaining the situation again, the supervisor forwarded the issue to higher officials.

7. Resolution: A representative called, asking if I was okay with a discounted repair or wanted a free one. I demanded a free repair. She agreed to discuss it with the CEO office and asked for my purchase invoice. Two days later, she confirmed I could get a free repair, but I had to pay 543 rupees in tax.

8. Repair: I provided my pin code, booked an appointment at my nearest service center, and submitted my phone. After three days, I got my phone back, good as new.

[im__significant]

Thank you very much. This will be very helpful.

[im__significant]

Can you please tell me how did you contact to Samsung service head

[Im_top]

display screen have a horizontal yellow strip is ahowing from corner to front camera

[dhxnush_15]

What? Can you send an image?

[rockzzz]

Your place