Subject: Heartfelt Appreciation for Resolving My Samsung S21 Ultra Screen Issue

[Achalsengar]

Subject: Heartfelt Appreciation for Resolving My Samsung S21 Ultra Screen Issue

Dear Samsung India Team,

I hope this letter finds you well. I am writing to express my sincere gratitude for the exceptional customer service and support I received regarding the resolution of the screen replacement and green line issue on my Samsung S21 Ultra smartphone.

Initially, I encountered a green line issue on my device after the August update, and when I approached the service center, they refused to repair it. This situation left me quite frustrated, as I had always trusted Samsung for its quality and service. However, I didn't lose hope and decided to reach out to Samsung India directly through email to address my concerns.

To my delight, the response from your team was not only prompt but also highly empathetic. They acknowledged the issue I was facing and assured me that they would take care of it. What impressed me even more was that you agreed to replace the display free of charge, with only a nominal labor charge involved.

The entire process, from my initial email to the final resolution, was seamless and hassle-free. The service center, with your support, replaced the display, and my Samsung S21 Ultra is now working flawlessly. This experience has reaffirmed my trust in Samsung as a brand that values its customers and is committed to providing top-notch service.

I want to extend my appreciation to the entire Samsung India team for their professionalism, responsiveness, and dedication to resolving my issue. It's this level of customer support that sets Samsung apart in the market, and I am truly grateful for your assistance.

Thank you once again for your exceptional service and for ensuring that my Samsung S21 Ultra is back to its perfect condition. I look forward to continuing my journey as a satisfied Samsung customer.

And also wanna thank you all my supporters for supporting me thank you so much to all of you❤️❤️❤️❤️🙏🙏🙏🙏🙏❤️❤️❤️❤️

Warm regards,

Achal Sengar

" but I'm like put my self in a condition- Doodh ka jala chhaaj bhi Foonk foonk kar peeta hai"

I'm not gonna be ready to update my device after facing this kind of issue

[Dr_Mkd]

Congratulations on getting your issue resolved after much struggles!

I hope you may guide when others get similar issues

[Achalsengar]

Sure brother
And thank you so much for your greeting

[Android619]

So finally issue resolved

[Android619]

But i am still strugling with network issue after samsung update

[Achalsengar]

May be next update fix this issue because there was a couple having same kind of network issue where there isn't any network in side room or corner but if that Sim placed or put into other device it's worked perfectly then agent update it with some kind of software in his pc and then phone worked perfectly

[Android619]

As i am US returned i purchased s21 from.there and here after update showing no network i visited to samsung service center they even dint touched my phone and saying even its in waranty it will be treated as out of waranty also since this is US model with snapdragon they mentioned we cant do any thing you need to check with samsung US service center. Its a real pain.

[Achalsengar]

Than its a network band Support issue . Do you search this issue facing by any one else? Or other device too ?

[Android619]

I tried same sim another phone its working fine even same sim was working since three months suddenly an update came and situation is worse changed career provider even still same condition but getting good signal in my iPhone, my phone is working fine in 5G network area but if its lower band area its showing no network.

[sangram21]

thik is really good..
and one question
what is the Email addres of samsung india..