Move or Copy problem in samsung My Files application.

[TanujB]

I have connected One Drive to My Files but I am not able to move any file to One Drive in My File application. 

It shows an error as "Couldn't move files".

While I could share/upload the file to One Drive application directly.

Does anyone else facing same problem or anyone have a solution for it?

Screenshot of the notification after move failed.

[Oldy4756]

I haven't encounterd this but Check if my files is updated from Galaxy store .
And also check if this is enabled.(Screenshot)
Clear data and cache of my files app .
Restart your device and try again.

[prakshraja]

Screenshat

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support