Major battery issue

[stellarlad]

Hey guys!

I have noticed a major battery issue on my S23, When the battery is above 15% it drains normally till 15%, but once it gets below 15%, the rate of drain climbs up, even though my screen brightness was around 10% this time and was on 5G data and working on X on foreground with Spotify on background that's it, So the quickly draining below 15% is meant to happen or is this really an issue? As I have used several Samsung phones in past and they had similar battery issues. Also my device is less than a year old with no hard usage. 

Do let me know if anybody faced similar issues either with TAB or mobile. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product.

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Please perform the "Battery Status (Battery life + Battery Capacity)" test using the Samsung Members app.
Open the Samsung Members app (Battery Status (Battery life + Battery Capacity))

● Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual.

● Please always use a standard charging procedure. Always charge in one go instead of charging many times as it affects the life span of the battery and battery performance.

● Perform Battery Optimization: Battery optimization helps you boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory

● Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC, etc . when not in use.

● We recommend you avoid using in areas with low network/fluctuation because these cause the battery to drain very fast.

● Reduce the display brightness level or set the device to auto-brightness mode.
Swipe down on the home screen to open the notification panel
Turn on the Auto-brightness option if available.
It will automatically adjust the display brightness of your device according to ambient light & will reduce battery drainage.

● Adjust screen timeout settings: Settings >> Display >> Screen timeout >> Select the minimum screen timeout.

● Kindly check which application or interface is using more battery from device care and try to update the app or avoid using that app.

● Close background running apps.

● We request you to turn off the auto-sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.
Swipe down on the home screen to open the notification panel.
Turn off the auto-sync option.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps:

● Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

● Remember the Google password before resetting the device because it is required during initial setup.

● If you do not remember then reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service Centre for a physical inspection of your device. You can locate your nearest service Centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.