Original topic:

Low refresh rate on Insta

(Topic created on: 03-25-2025 11:12 PM)
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avp456
Beginner Level 4
Options
Galaxy S
The refresh rate has been significantly low today while using Instagram, any idea how to change it, it's happening since the last update
5 Comments
monkey-Dluffy
Active Level 3
Galaxy S
Once you try clearing the cache, even after clearing the cache if you face the same issue, then delete and reinstall the app.
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avp456
Beginner Level 4
Galaxy S
Okayy
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Galaxy S
If you have any chance of installing App booster(Good Gaurdians), after the update please performance App boost it will significantly improve App performance.
AudioJack35
Active Level 10
Galaxy S
Go to social media and tag Samsung official accounts and describe your issue to get their attention
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you mentioned facing issues with third-party applications, if other applications on your device are working fine with mobile internet, we recommend contacting the respective helpline for accurate guidance and support.

However, if you are still experiencing problems with all applications, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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