I'm highly disappointed with the random green,yellow,pink line I have spotted on my Samsung Galaxy S20+ device's display in September 2023, there has been no physical damage to the device, It is because of the software update a few days before the green line appeared.
When i got to know about the samsung free display replacement policy in December, I took my phone and went to the nearest service center, this issue was raised to the customer service, they took my phone for the free display replacement but later mentioned that this policy was expired on 30th September, I have been a samsung customer from past 10 years, it's a shame that the value for my phone has now decreased without any fault of mine.
I was using my mobile with line from 3 months because i was unaware of the policy, every month one new line appears, currently i have three lines in my phone ,which are yellow, green pink. The yellow line was the first line, every month with one more new line it changes the color , at first it was pink, then it turned into green and know that line turned into yellow.
I can't understand what nonsense is this for customers who are facing this issue of display due to software update after 30th September?
I paid 50k for this phone and now for no fault of mine, I can't sell the phone because its lost its value completely.
Note that my phone was not physically damaged and the service center team too confirmed this. Yet they charging me for issue which was caused by their own update. This is really pathetic from a company as large as Samsung. On enquiring some offline retailer and on online community, I got to know that this issue is there with other mobile brands as well.
And company like One plus had simple and clear policy of replacing the screen or vouchers equivalent to that, which is awesome. Samsung should learn from them And should implement a similar policy and reimburse everyone who has already paid for it.
I hope samsung team will never disappoint their customers, so i kindly request a solution. Other smartphone brands solve their customers green line issue by allowing a free screen replacement. So i request that some good action has to be taken by the Samsung Support side.
Please provide a response and help me resolve this issue, it's making me doubt buying a samsung ever again.
Device Name : Samsung Galaxy S20 Plus.
Purchased on 21st October 2020 and was delivered to me on 23rd October 2020.
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