Lights of return key and menu key are not working on Galaxy S7 edge

[omzirulez]

Hello,

I have recently updated to android 7 and found that the return key and menu key on my S7 EDGE is not lighting up. Keys are operating as expected but lights within the key are not glowing intermittently.

Can anyone guide me in the same.

Thanks
Omkar Tavsalkar

[rs]

Maybe the power saving is on

[siddh]

1. go on settings
2. click display settings
3. check that button light is on or not

[VinayRai]

Disable Power Saving Mode

[HIRO]

juat perform a factory reset it will fix

[Samsung_India_]

Thanks for being with Samsung and for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. It appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode disables all third party apps upon startup, to help determine if the use of a third party app is interfering with your device .restart your phone in safe mode. While your phone is powered off, press the power button to turn on the phone, once you see the Samsung logo appear press the volume down key and hold it until you have completely booted up. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

[omzirulez]

Thanks a ton guys, my issue got resolved after turning on button light in display setting and after disabling power saving mode.

Now both the button lights are displayed....

Thanks again,
Omkar Tavsalkar