Lags In Youtube Video

[ArIFGOJo]

I Am Facing This Issue From The Day 1 If I Am Watching Youtube Then I Close Youtube And Open It Again The Video Start Lagging It Happens Till I Close Whole Youtube App From Background And Then Open It, It Works Fine Until I Again Close The App And Open It Again From The Recent Tab.

Why This Is Happening? PLEASE HELP SAMSUNG SUPPORT

S24 ULTRA USER HERE

[Anikroyale]

If you're facing lags only in the YouTube app, then its not an issue with your phone, its an issue in YouTube's end. Check if any updates are available for YouTube or not.

[ArIFGOJo]

Facing Only On Youtube

[Anikroyale]

It sounds like an issue with YouTube then... nothing much you can do till YouTube fixes it.

[ArIFGOJo]

It Is Happening With Many Other People

[goodthings]

Please reset all settings in general management settings also flight ✈️ mode on and off one time also optimize your's device in device care also clear cache of all apps manually also update your's all apps too also uninstall and reinstall this app then try to it's again. If you like please accept it's as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.

[ArIFGOJo]

It Didn't Work

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue.

● Check app Cache: Settings> Device care> Storage> Clean now.

● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

● Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

● Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

● Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

● Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support