Lagging issue and battery issue on s23plus

[sarfarazahmed]

Hello,

I have been experiencing some technical difficulties with my device for the past few days. I have noticed a significant lag while scrolling through various applications such as YouTube, Instagram, and others, as well as the overall user interface. Additionally, I have observed a rapid depletion of my battery.

If anyone has any potential solutions or suggestions to address these issues, I would greatly appreciate your assistance.

[famialsaroar]

Wait for next update

[JSS28]

Check if any app is eating ram

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Umangmathur]

Try factory resetting your device

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device hang issue: kindly follow the easy troubleshooting steps which might help to solve the issue.

Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps

Is there any unnecessary application running in the background?
Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (''Tap the left side key & close the background running application'').

Remove third party application
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.
Step1: Navigate to Settings
Step2: Tap on Apps
Step3: Select the third-party application from Apps.
E.g. DU Recorder
Step4: Tap on Uninstall

Remove memory card
Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step3: Remove the memory card.
Step4: Insert the tray back into the tray slot
Note: Please ensure that memory card is not removed while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Remove third party accessories
Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Charger, USB Cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

Disable power saving mode
Power saving mode'' limit the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[SammyTechWorld]

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