Original topic:

Keyboard not responding

(Topic created on: 04-25-2024 04:31 PM)
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Hokagenaruto
Active Level 2
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Galaxy S
HEY GUYS I'M USING SAMSUNG GALAXY S21FE AND WHENEVER I USE GOOGLE KEYBOARD IN SECURE FOLDER THE SAMSUNG KEYBOARD POPS UP AND SAYS ITS NOT RESPONDING I TRIED EVERYTHING AND EVEN DID HARD RESET STILL IT KEEP SAYING KEYBOARD NOT RESPONDING WHAT SHOULD I DO
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Prerakk
Active Level 1
Galaxy S
I'm also facing the same issue
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly reset the network settings. Settings> General Management> Language and input> On-screen keyboard> Samsung Keyboard> reset.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.
Navigation Path to clear keyboard cache: Settings > Apps > Show System Apps (enable) > Search Samsung Keyboard > Storage >Clear Cache.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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