Original topic:

Samsung galaxy s21 fe 5g

(Topic created on: 05-14-2024 06:59 PM)
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Ramki_Selvaraju
Active Level 3
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Galaxy S
Frequently facing some bugs in the network connectivity switching and samsung keyboard showing some prompts like not responding and stopped working. Anybody has any Solutions please 🙏 
4 Comments
RAJEEV297
Active Level 4
Galaxy S
Yes.i am also facing this issue exynos varient
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Abz_
Active Level 4
Galaxy S
I have also
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Galaxy S
Mine too Exygnos variant
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issues.

1. Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

2. Galaxy device keyboard issue: we would like to inform you that our concerned team is working on it. it will be fixed soon with an update meanwhile, for now, Use the Samsung keyboard inside the secure folder application. Clear the secure folder and keyboard app cache if getting the popup message ‘Samsung Keyboard Keeps Stopping’.

Navigation Path to clear keyboard cache: Settings > Apps > Show System Apps (enable) > Search Samsung Keyboard > Storage >Clear Cache.

Navigation Path to clear secure folder cache: Long Touch at ‘Secure Folder’ app icon > Open app Info screen > Storage > Clear Cache.
Note: This is a temporary solution and helps the user to get rid of frequent keyboard crash messages he may require to repeat the cache clearance process if frequently using a Samsung keyboard inside a secure folder

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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