Original topic:

Issues with airtel sim

(Topic created on: 08-14-2023 01:29 PM)
1773 Views
venki_duddu
Active Level 3
Options
Galaxy S

I think samsung is facing issues with Airtel. 
I have bought samsung s21fe mobile and then i inserted my jio & airtel sims into sim slots from my old phone. immediately my airtel sim got crashed.
Then i purchased new airtel 5g sim. Now i'm facing call drop issues. Samsung need to improve in sim network connectivity. it is very sad that Samsung behind other phone brands when it comes to signal capturing. 

Please fix this issue.

I did not face any call drop issues with my old devices(oneplus-5t (5y), lenevo k3note(2.5y)). 

This thing is irritating.

9 Comments
michaelvasanth
Beginner Level 2
Galaxy S
My friends also dealing the same with a series
goodthings
Expert Level 5
Galaxy S
My dear you are absolutely right now. Thanks.
ArshSky
Active Level 7
Galaxy S
Me tooo facing network nd call drop issue in S21
kooldude7285
Active Level 6
Galaxy S
Try network reset. I am using Jio in sim1 and airtel in sim2. No issues here
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Ak019
Beginner Level 2
Galaxy S
I'm using s21fe as well and my sim crashed today
Ultra_Devil
Expert Level 5
Galaxy S
Guys, trust me

Few days back Airtel all of sudden shuts Max sim and had to get new one.. this is not the phone this is Service provider..
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Ultra_Devil
Expert Level 5
Galaxy S
And after replacing the SIM with new faces network issues.. then contacted them back and complaint abt it.. they reset the SIM again and it's working now.. I would have switched to JIO in my area but I have 1 year program active on Airtel.. sad ..
umesh30
Expert Level 2
Galaxy S
It's Airtel side network issue... i think Call drop, low speed and connectivity issues are occurred due to implement of NSA 5G network... This never happened before, it's happening since 5G comes...
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledged your issue and would request you to please report the problems of your Samsung smartphone with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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