Original topic:

Issue with my Samsung Galaxy S20 Ultra in UAE after the update released on 3rd December 2022

(Topic created on: 12-22-2022 12:33 PM)
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neerajmobileid
Beginner Level 2
Options
Galaxy S

Hi, I am residence of Dubai - United Arab Emirates and using DU SIM network. I updated my Samsung Galaxy S20 Ultra with the new updates released on 3rd December. After updating, my phone is not able to receive any calls and SMS. If someone calls me then on other side it is telling that the phone number is not available and after 10 15 minutes I am receiving the SMS that someone tried to called me and I missed that call. Same happened with SMS also, all the SMS I am receiving after 10 to 15 minutes, like OTPs I am keep on waiting to receive. I contacted with DU service provider and they explained everything is fine from their side and no issue with your network or SIM card. I switched the phone and put my SIM card in some other brand mobile and found that my SIM or network is working absolutely fine without any issue, my calls and SMS I am able to receive on time without any 1 sec delay. I put back my SIM again in my S20 Ultra, then the problem still the same. I did restart my phone several time, reset the network settings to factory reset but all useless.

This problem came only after updating with new update on 3rd December, before that my phone working very fine without any issue. There is no damage occurred or drop down which may cause hardware issue, nothing physical damage. Kindly help me out to resolve this issue.

6 Comments
HIB786
Active Level 1
Galaxy S
I have same issue in galaxy s21 ultra
يرب
Active Level 1
Galaxy S
كس
0 Likes
pvsgamer
Active Level 3
Galaxy S
Try to go to recovery using USB-C headphones or a PC. And then press and hold power and volume up. And click "clear cache". If that does not work, try "repair apps"
0 Likes
يرب
Active Level 1
Galaxy S
Hhhh
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er918
Beginner Level 3
Galaxy S
I have the same issues with my S23 ultra, i just purchased last 25 April, after switch all my data from My old phone to my S23ultra, i experienced already with no receiving OTP from bank, delayed smsor messages from all apps. As well with call cannot receive calls. They said my phone is closed. I have tried many times to turn off and on my phone , but OTP is still not coming. I am here in Muscat, Oman... i have contacted the network as well but they said no problem from their end.

Please help me on this. Thank u.
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

Kindly try to use the SIM card on another device, or use another SIM card on the same device, to check if the issue from the SIM card or the device itself.

Then try to reset the network settings, by following these steps, It will erase saved Wi-Fi passwords and Bluetooth connections.

 

Step 1 Swipe up or down to view the apps.

Step 2 Press Settings.

Step 3 Scroll to and touch General management.

Step 4 Press Reset.

Step 5 Press Reset network settings.

Step 6 Press Reset settings.

 

Also try to do a soft reset for the device by press and hold the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. This will Not delete any data from the device.

If the issue persists, you may contact your service provider, or visit the nearest authorized service center. 

https://www.samsung.com/ae/support/service-center/