S23+ Android Auto Connection issues with Android Auto

[Samsung_SijcInD]

Hi, just purchased S23+ and it will not connect to my car's Android Auto infotainment system. Bluetooth works fine. When connecting via cable I get prompted and my phone says "android Connected" however my car says "sorry cannot connect". 

Previous S10+ phone worked perfectly.

Android App has been reinstalled on phone, including clear cache and force stop.

Car system version shown below.

Different cables used including the original Samsung s23+ charge cable.

I would welcome any suggestions

[salmanul]

I'm sorry to hear that you're having trouble connecting your Samsung Galaxy S23+ to your car's Android Auto system. Here are some steps that you can try to resolve the issue:

1. Make sure that your car's infotainment system is compatible with Android Auto and that it's up to date with the latest firmware version.

2. Check that the USB cable you are using is compatible with Android Auto and is not damaged or faulty. You can try a different USB cable to see if that helps.

3. On your phone, go to "Settings" > "Connections" > "Android Auto" and make sure that the "Connect to car via USB" option is turned on.

4. Check that your phone's software is up to date. Go to "Settings" > "Software update" and tap on "Download and install" to check for any available updates.

5. Clear the cache and data for the Android Auto app. Go to "Settings" > "Apps" > "Android Auto" > "Storage" and tap on "Clear cache" and "Clear data".

6. Try resetting the infotainment system in your car by following the instructions in your car's manual.

If none of these steps help, you can try contacting Samsung or the manufacturer of your car's infotainment system for further assistance.

[Samsung_specialist]

Hello,

We understand that you are having trouble connecting your Samsung Galaxy S23+ to your car's Android Auto system. Here are some steps that you can try to resolve the issue:

1- Check your phone. If your phone isn't charging when connected to your car using a USB cable, check that there is no dust or debris in the USB port as this can prevent data transfer. Make sure that your phone and apps have been updated.

2- Check your car. Make sure that Android Auto is switched on in your vehicle's settings. Consult your vehicle's manual or contact the manufacturer if you need further assistance with this.

3- Check your cable. While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds. Android Auto requires a high quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device. The USB cable should be under 1.8m in length.

*If you can't connect, try unplugging the USB cable and reconnecting it again.

*If possible, try restarting your car's infotainment system, then try to connect again.

*If Android Auto has previously worked with your device and car, it is likely that the problem is with your cable. Try changing the cable to see if you can connect.

If you have tried these suggestions and checked you phone, car, and cable, there may be a bug in the Android Auto app. We recommend visiting Google's Android Auto help centre to see if others are experiencing similar issues.