This is Pavan.I recently brought Samsung S24 on aug 27 from Samsung. com online. But I was facing issue with back camera while in WhatsApp video call, i am unable to switch to back camera. The video is getting stuck for back camera. I have done everything to resolve this issue like factory reset and also visited Samsung service center, he updated with new software but the issue remain same.
Please resolve this issue asap and guide me what to do in this case.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, you have already done the possible troubleshooting steps and visited the service center but the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
