S23 issue with WhatsApp and YouTube

[milind3003]

Honestly, WhatsApp and YouTube seem to have the worst optimization on One UI.

Just 15 minutes of WhatsApp video calling can heat the phone uncomfortably.

Even watching a YouTube movie for some time can cause noticeable heating.

Samsung has never acknowledged these long-standing issues.

I’ve used OnePlus, Vivo, and Xiaomi for years – never faced this kind of heating during WhatsApp calls or YouTube playback on those devices.

It’s clearly not about the apps themselves — it’s something with One UI optimization. Samsung really needs to fix this instead of brushing it off.

[RICCMMAN]

I feel it bro

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we wanted to inform you that using third-party applications and engaging in long time videos playing can lead to your device heating up due to increased power consumption. We recommend closing these apps when not in use to help cool down your device.

If you continue to notice that your device is overheating during normal usage, please follow the steps below to troubleshoot the issue:

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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