Original topic:

Issue with RAW photos

(Topic created on: yesterday)
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PranavPikachu
Beginner Level 3
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Galaxy S
Does any body faced an issue in longer loading or processing of the raw images. IN MY S25 ultra I took 8 to 10 raw images but it's still processing the images for the past 3 hrs and has not completed till now...May I know any suggestions or solutions why this happens and is it my mistake or did it tinker anything with the settings that's getting this much time to process images.

image


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PranavPikachu
Beginner Level 3
Galaxy S
3 hrs running for processing 1747834043465.jpg
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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