Issue with Portrait Video Mode on S24 Ultra

[iamabuzarrr]

Dear Samsung Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I've encountered with the Portrait Video Mode on my Samsung S24 Ultra. The feature appears to be glitching.

[iamabuzarrr]

#samsung #samsungsupport

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly perform the following steps to resolve your issues.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[iamabuzarrr]

I've already done it.

[Syashbrl37]

Bro, I have the same issues with portrait videos. Have you solved yours yet? I'm still facing them now.

[iamabuzarrr]

Nah, Samsung hasn't fixed it yet.