Issue while opening Home Up

[Abhicrik]

After upgrading my tab S10 Ultra to One Ui 7, i am unable to access home up plugin in good lock. Getting this strange error everytime which i have shared the photo. I have tried uninstalling and then reinstalling good lock app multiple times but no solution. Does anyone know the solution ? 

[ashit_adhikari_s23]

Samsung is working on a patch for this. Read in the news. Mostly by next week the patch will arrive.

[Abhicrik]

By patch you mean update ?

[ezraken]

Yes

[Abhicrik]

Ok. Thanks

[Janmajaya123]

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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support