Original topic:

Issue on S21FE camera after update

(Topic created on: 11-03-2023 09:47 PM)
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bikramk123
Active Level 3
Options
Galaxy S
Do anyone find the issue on the camera photography of S21FE after the update. I am having the below issues,

 1. The night mode takes way longer to save the photo.
2. In night photography, there is always a blur and the light balance has become worst than before it doesn't even correcting those effect.
3. The auto HDR is alos not working properly, seems like the photos always comes darker and the light balance also have been degraded.
4. Another issue is the time taking for switching between different camera modes.


Let me know, if you also have the same issue.
5 Comments
iadcy88
Active Level 6
Galaxy S
In the name of update, Samsung downdate or downgrade midrange mobile, to sell new launch mobiles
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Darkhollow13
Active Level 1
Galaxy S
I don't have any of the above mentioned problems except for time taken for the photo to be processed in night I don't have any of the above-mentioned problems except for the time taken for the photo to be processed in night mode.
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BasitYousuf
Active Level 4
Galaxy S
Seens fine on my unit, infact I've seen some improvement in the battery backup.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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bikramk123
Active Level 3
Galaxy S
Thank you and will let you know
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