Original topic:

In S24 ultraDuring call on sim-2, SMS/OTP not receiving on Sim-1

(Topic created on: 06-28-2025 07:53 PM)
159 Views
loh2025
Beginner Level 2
Options
Galaxy S
In S24 ultra
During call on sim-2, SMS/OTP not receiving on Sim-1 & vice versa. 

Same problem in mobile data.

Any solutions....
4 Comments
Wodehouse
Expert Level 5
Galaxy S
S24ultra is dual sim dual standby ,DSDS and not dual sim dual active DSDA. Hence this issue. It is not a defect but inherent quality of the phone. In other words when one SIM is active other is inactive which what dual sim dual standby mean.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved/Accept as a solution". Thank you 😊
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iamrohitkm
Expert Level 5
Galaxy S
It's the same on all the phones as of now. I don't think any DSDA phones are available in the market as of now.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We want to inform you that all devices have different and specific features depending on their hardware and software. As of now, the particular feature you inquired about is not available on Samsung devices. However, you can recieved the message on the same sim which you are using at the time.

We appreciate your feedback regarding this matter and will take it into consideration for future updates.

If you have any other questions or need further assistance, please feel free to reach out.

Warm Regards,
Samsung Customer Support

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loh2025
Beginner Level 2
Galaxy S
Thank you for your reply.

I verified / tried with one+ mobile.
The subject features are available in low-end mobile also.

Please provide in samssung premium mobile with software upgrade.
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