Original topic:

In Contact Whatsapp Icon not showing

(Topic created on: 12-18-2024 02:28 PM)
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VENKATARAMANA01
Beginner Level 2
Options
Galaxy S
Dear Team,

Kindly check the issue in contact app whatsapp app icon not showing kindly check the issue and make sure to clear the bug in further OS update beacuse its working in another mobile that also S24 Ultra kindly check the concern resolve the issue ASAP
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3 Comments
Ultra_Devil
Expert Level 5
Galaxy S
Its showing on mine, check Ur WhatsApp is syncing contact or not
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VENKATARAMANA01
Beginner Level 2
Galaxy S
Yes syncing I will check
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
Note: Kindly contact the particular application helpline once, to make sure there is no issue from their end.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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