Original topic:

Impact of One UI 6.1.1 in S24 Ultra

(Topic created on: 09-19-2024 12:01 AM)
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Jebunnesa_Rimi
Active Level 6
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Galaxy S
The last couple of days I faced heating issues after the last two updates. But I think the update is getting stabilized. The battery consumption is commendable. 
I charge up to 80%. Battery was at 41%; with 39% charge, got screen time of 5h 32 min. Last charged 17h 33 min ago. 
Earlier, I used to get 5/6 hours with 50% charge. However, the phone still heats up while I use camera. 
image




3 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient. kindly perform the following steps to resolve your issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device Camera issue: Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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krishna199803
Beginner Level 5
Galaxy S
Icon pack name please
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Galaxy S
Vera Icon Pack
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