I am unable to use rear camera while on video call.

[Jitu8003]

I have s24 and when I am on video call and try to shift to rear camera the call got paused and I am unable to use rear camera

[Musabbir_Zone]

This issue on your Galaxy S24—where video calls get paused when switching to the rear camera—is likely related to the *app's limitations* or a *One UI 7 software glitch*.

Try These Fixes:

1. *Update the App*:
Make sure the video calling app (like WhatsApp, Google Meet, etc.) is up-to-date from the Play Store or Galaxy Store.

2. *Use Default Dialer for Video Call*:
Try a native video call from the Samsung Phone app to check if the rear camera works there.

3. *Clear App Cache*:
Go to *Settings > Apps > [App Name] > Storage > Clear cache.*

4. *Check Camera Permissions*:
*Settings > Apps > [App Name] > Permissions > Camera* — make sure it's allowed.

5. *Try in Safe Mode*:
Restart your phone in Safe Mode and test again (this disables third-party apps temporarily).
- Hold power button > Tap & hold "Power Off" > Tap "Safe Mode".

6. *Software Update*:
Go to *Settings > Software update* and check if a new fix patch is available.

If it helps, please 'accept solution' from the three-dot menu in the comment. I will be happy.😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support