I am facing touch issues whilst playing video games

[Likhittt]

I was playing codm on my s21 fe sd888 and everything was running fun until the past few days, I noticed that touch and display have started to lag (not the game itself) but from today, my touch has completely stopped on one part of screen (on the fire button and I use a 4 finger layout BTW so I use my left index finger to fire and is on the top right corner of the screen) when I place two or more fingers on the screen, this has the been the only problematic part so far and makes the game unplayable. I am not using a screen protector as of now and I have also disabled extra touch sensitivity (I tried enabling it but it didn't help), I wasn't able to find a solution for it either on the internet, I would really appreciate it if somebody helped me out w this! I'm running the fastest android 14/one ui 6 update and the issues have popped up after the update only and im also running the latest Decembersecurity patch, before that everything was fine. Also my fine is Brand new and doesn't have any damage. This doesn't happen in other parts of the ui tho, it only happened in that game.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.
Is your device touch screen physically damage?
Yes, It damaged
Regarding ''Physical damage'' you need to carry your device with its ''original accessories'' to ''Samsung authorized service center''.
Your device will be physically inspected and any ''part'' and ''part price'' related information can only be shared by ''service center'' as it can differ region to region.

Restart the device:
Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.

How to restart the device
Please follow the below steps:
Step1: Press & hold the power key.
Step2: Tap on Restart.
Step3: Tap again to Restart your phone.

Remove memory card:
Are you using ''memory card'' in the device?
Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
(Steps may vary according OS to OS)
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step3: Remove the memory card.
Step4: Insert the tray back into the tray slot
Note: Please note do not remove the memory card while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Likhittt]

I tried troubleshooting but it didn't work and no I don't use a memory card nor the screen has faced any kind of damage and I don't want to reset the device for such a small thing 😕

[Addexz]

I'm facing the same issue while playing game the touch won't respond for a moment

[Gyat]

Same problem with me

[Gyat]

If you installed game plug-ins from samsung store this app is problem for game moment sensitivity please uninstall.

[Negaran_]

🤔