I am facing mic issue in my s24 ultra

[Karuppan4ever]

I cleaned the mic and tried multiple restarts but no luck. Any help pls other than service centre to fix this issue

[Wodehouse]

Since you've already cleaned the mic and restarted your device multiple times, here are some additional troubleshooting steps to help resolve the issue:

*Advanced Troubleshooting Steps*

1. *Disable and Re-enable the Microphone*: Go to Settings > Apps > Permissions > Microphone, and toggle off the microphone permission for all apps. Wait for a few seconds and then toggle it back on.
2. *Clear Cache and Data of the Voice Recorder App*: Go to Settings > Apps > Voice Recorder > Storage > Clear cache and Clear data.
3. *Reset App Preferences*: Go to Settings > Apps > Three-dot menu > Reset app preferences.
4. *Check for Software Updates*: Ensure your device is running the latest software. Go to Settings > Software update > Download and install.
5. *Perform a Soft Reset*: Press and hold the Power button and the Volume down button simultaneously for 10 seconds to restart your device.

*Alternative Solutions*

1. *Use an External Microphone*: Try using an external microphone, such as a wired or wireless earbud, to see if the issue persists.
2. *Record Audio Using a Different App*: Try recording audio using a different app, such as a third-party voice recorder or a social media app, to see if the issue is specific to the built-in voice recorder app.

If none of these steps resolve the issue, it's possible that there's a hardware problem with your device's microphone. In this case, visiting a Samsung authorized service center may be the best option to have your device repaired or replaced.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues by using the below given link.

● Galaxy device microphone issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-if-your-microphone-or-speaker-is-not-wo...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Shan369]

Dear Karuppan,

How your issue got resolved?

I am facing the same mic issue on my S23 Ultra. This is happening for the second time. During the first time mic replacement only resolved the issue.

[Karuppan4ever]

Hi Shan. Nothing worked. I had to replace the mic