How to enable Factory reset?

[Selvasathyam]

On my S10 , Factory reset is disabled.Wipe data and factory reset also not available on recovery!!!

How to enable this?

[veer]

eshank see i am also purchased with sf emi Samsung disable this feature

[Selvasathyam]

i bought it offline store ...18 months old device

[veer]

send screenshots

[Selvasathyam]

here

[veer]

you see my image same i am also purchased with sf emi this only samsung disble this feature

[Selvasathyam]

no i paid full payment...no emi's

[veer]

ok brother onetime you talk with customers care and also send feeback to samsung

[veer]

may be some problem talk to customer care

[Ehsank]

but @veer according to Selvasathyam he bought from offline with full payments

[veer]

yes brother i told him call to customers care because samsung now disble this thing only sf plus device but he not buy with emi