Original topic:

How to deactivate call forwarding. There is constant error call.

(Topic created on: 06-13-2024 05:53 PM)
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Nilesh23
Active Level 1
Options
Galaxy S
Normal process for deactivation of call forwarding is not working. Attached is screenshot of error. Can someone please help me with this error.

image


4 Comments
Galaxy S
Please contact to the respective sims customer care eg airtel or jio for a better information
As there's may be some technical error from your end but they can help you better
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Nilesh23
Active Level 1
Galaxy S
Thanks
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support,

As per your concern, we request that you kindly follow the steps to resolve your issue.

Call forwarding feature: The call forwarding feature is used to transfer your calls to another SIM or other number when your phone is busy, unanswered, or unreachable.

Steps: Phone> More (Three dots)> Settings> Supplementary services> Call forwarding> voice calls> Forward calling options> Enter the contact number that you would like the calls to be forwarded to> enable/disable.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Nilesh23
Active Level 1
Galaxy S
Dear Samsung team,
Despite of submitting log for multiple time via said procedure, no fruitful help was received from your support team. I have also followed the procedure as recommended multiple times to fail at each time. Is it known issue? Can you investigate if any patch is required. I will check with network provider this weekend if there is issue from their end.
Thanks
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