Hotspot problem

[om0705]

When I connect my s25 ultra hotspot to mobile sometimes it stops working like it's connected but internet doesn't get transferred, whole other phone when connected to laptop works fine

[goodthings · Accepted solution]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[om0705]

Yes I submitted rn let's hope for the response ❤

[goodthings]

You're welcome.

[goodthings]

You're welcome to here.

[om0705]

Thanks mate 🙏

[goodthings]

You're welcome 🙏.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Disable the data saver: Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).

● Reset network settings: Path: Settings > General Management > Reset > Reset network settings.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Karanarti]

Hotspot nhi on ho raha Hai kya kare