Heating issue

[vineeth_r]

My samsung s23 heats up while using whatsapp. I can feel the heat while holding the phone. I was assured that the heating issue was resolved at the time of purchase. But stilll this is the situation. Need an explanation for this from the company.

[MahaboobbashaSyed]

Heating issues in smartphones, including the Samsung S23, can occur due to several reasons. Here are some potential causes:

1. Background Processes: Even when you're using WhatsApp, other apps and processes might be running in the background, consuming CPU resources and causing the device to heat up.

2. High Performance Mode: If your phone is set to a high performance mode, it might prioritize speed over efficiency, leading to increased heat generation.

3. Environmental Factors: External temperatures and how you hold the phone can contribute to the device heating up.

4. App Behavior: Sometimes, specific apps like WhatsApp can cause higher CPU usage due to intensive tasks such as video calls, sending large files, or frequent data syncs.

5. Software Issues: Bugs or issues in the phone's firmware or WhatsApp's app updates can lead to inefficient CPU usage, causing the device to heat up.

6. Battery Health: An aging battery or one that's not functioning correctly can also generate more heat than usual.

Solution:

1. Close Background Apps:

   • Go to the recent apps menu and close all unnecessary apps running in the background.
   • Navigate to Settings > Battery and Device Care > Memory > Clean Now to clear background processes.

2. Update Software and Apps:

   • Ensure your Samsung S23 is running the latest software. Go to Settings > Software Update > Download and Install.
   • Update WhatsApp to the latest version via the Google Play Store.

3. Reduce Performance Mode:

   • Go to Settings > Battery and Device Care > Battery > Power Mode and select "Optimized" or "Medium power saving" mode to reduce CPU load.

4. Check App Permissions:

   • Go to Settings > Apps > WhatsApp > Permissions and disable any unnecessary permissions that might be causing excessive background activity.

5. Clear Cache:

   • Go to Settings > Apps > WhatsApp > Storage > Clear Cache to remove any temporary files that might be causing issues.

6. Battery Optimization:

   • Go to Settings > Battery and Device Care > Battery > App power management and ensure that "Adaptive Battery" and "Put unused apps to sleep" are enabled.

7. Restart Your Phone:

   • A simple restart can often resolve temporary software glitches. Hold the power button and select "Restart."

8. Factory Reset (if needed):

   • If the issue persists, consider backing up your data and performing a factory reset. Go to Settings > General Management > Reset > Factory data reset.

9. Contact Support:

   • If none of the above solutions work, it might be a hardware issue. Contact Samsung Support or visit an authorized service center for further assistance.

By following these steps, you can mitigate the heating issue on your Samsung S23 while using WhatsApp. If the problem persists, professional diagnosis may be required to rule out any underlying hardware faults.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Turn off Wi-Fi, GPS, Bluetooth, etc: Turn off unused functions like Wi-Fi, GPS, Bluetooth & Location settings when not using them.

Please follow the below steps:
Step 1: On the home screen swipe down the notification panel.
Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness: If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Long duration of graphics-intensive gaming sessions may cause the heating issue.

Usage of mobile phones when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.