I use my s24 ultra 2 hrs on an average. Yesterday i did software update and found my phone heating up badly when using camera outdoor. I panicked because it was burning hot. Later i found it heating up just by using camera 3 minute. I thought it was because of the fact that i was outdoor. Just now i was on pinterest for 10 min and its heating up.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
7. If the issue is still not been resolved, Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Simple data transfers. Secure backups. Smart Switch is the app that moves content to your new Samsung Galaxy from your old device, whether it's an Android device or not.
My Samsung galaxy s24 ultra is 25 days old. I paid my hard-earned huge money on this device. This is nightmare of android due to overheating issues. I am using it and I know my frustration level. Service centre is telling if my device gets extreme hot like above 47 degree then they will take care. 47° is too high for a smartphone. I asked them If my phone is constantly worming if I do just minimal work and battery is draining too fast then is it not the problem? Then told me NO ! Then I search on youtube and lot of real-life users are also telling same problem they are facing. But the yt creators are not telling the truth. They are just busy on promoting the drvices. So think before buy samsung products. They are famous for overheating and battery drain issues. Again thanks samsung for ruining my samsung flagship series experience. 😡😡😡 Now I got a strong clue to switch back to ios...... 😢
