Heating and Battery Drain issue after January 2025 update.

[archit53]

Recently updated my Galaxy S23 for the latest security update. Noticed that it started to get heat up and battery gets drained rapidly after normal usage. 

Please fix this issue for Galaxy S23.

[Royal_RJ]

I am also facing the same, but others were not getting these issues.

[archit53]

Will have to monitor device for 2 - 3 days. Let's see if the condition remains the same.

I'll post the update

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Vishk92]

i do not see any option as error report in my members app

[goodthings]

Please go to main page of Samsung Members App, click on support, click feedback, click error report then follow instructions on screen. Log files automatically send by system immediately after send error report. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device battery drain issue:
Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue:

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Uninstall the unnecessary apps.
3. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
4. Avoid usage of mobile phone when charging.

5. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

6. Reset the device:IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[archit53]

After 24hr of observation, seems like issue with heating and battery draining has been resolved on my device.

[Samsung_VkuAIb5]

I am also facing the hitting rapid battery drain issue. Till update battery, phone was working fine but after update having hitting issue frequently and when phone got hit battery starts to drain fast. Camera quality also dettoriated. I don't why once some new series launched deliberately they try to dettoriate the existing flagship phones. If this continues definitely my next phone is not Samsung.

Hope the problem get resolved soon