I have Samsung s23 ultra. Which was giving very good performance and battery backup till December. But after the patch updates of January-February and March, heating issue and battery drain issue has increased in it. Earlier it has been seen that companies used to deliberately put such bugs in the software of their old devices to sell their new series. Now this time Samsung has done the same thing. Now Samsung also deliberately slows down its old devices by putting bugs. They have brought the problem of heating issue and battery drain in January-February March update. S23 Ultra s23 entire series used to give 5 to 6 hours screen on time normally. Now they are able to last only for 4:30 hours. Samsung should not do this with its customers. Samsung should not do low and cheap things by lowering the performance of their old devoces.Samsung has earned a lot of name and now it is doing such things which bring it to a low and low category. If Samsung has any humanity left in it, then they should fix it in the new update. They have deliberately put this heating issue and battery drain issue in people's devices through the update and now the customer cannot even downgrade it because they have written this in their January update itself. They should fix it and keep their humanity intact.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.
1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.
3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.
4. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.
5. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.
6. Turn off auto sync of e-mails, app data etc. Open notification panel > Turn off auto sync option.
▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now Note: Your phone will restart after the update is installed.
8. Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center http://www.samsung.com/in/support/servicelocation/
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
