Having problem to access 5G

[Ved2008]

I am using S23 Fe . I have a jio sim I have 5G plan but My jio app shows that my device is not 5G compatible. What should I do 

[Anonymous]

It's strange! Does your phone show '5G' icon while using data? If No, I'd suggest you to Update "My Jio" app from Play Store first.
If that doesn't work try these: 1. Go to [Settings] under [Connections] --> Mobile Data settings: check if Network selected is '5G/4G/Auto' or '5G only' or not. 2. Go to [Settings] under [General Management] --> Reset--> Reset Mobile Network Settings.
If the issue is still not resolved, I'd suggest you to contact Jio/Samsung customer care.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that if you are using an overseas variant, then 5G is not supported in overseas models in India.

Additionally, if you are using the Indian variant and are unable to use 5G on your device, kindly visit the given links below to resolve your issue:

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support