Original topic:

HELP!! S24 Plus 6.1.1 Update Bug

(Topic created on: 09-14-2024 11:12 AM)
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Rohan8865
Active Level 7
Options
Galaxy S
Hello,

I have noticed that ever since I updated the software to 6.1.1 on my S24 Plus, I am unable to install any APK file. Can anyone please confirm this bug and help me resolve it? Thanks for your attention.

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12 Comments
Rohan8865
Active Level 7
Galaxy S
It's turned off only
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Rohan8865
Active Level 7
Galaxy S
Will that really help?
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