Original topic:

Photo ambient wallpaper not working with galaxy S24 ultra

(Topic created on: 09-13-2024 01:49 PM)
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hrska80
Beginner Level 2
Options
Galaxy S
Hi 

I resert my galaxy s24 ultra phone and setup as new one. After that phone not supporting ambient wall paper option. When click say need download some add on but its not processing. Any one had same issue or any one know how to slove it ? Please help
1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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