HEATING ISSUE

[Saurey]

Why is my S24 Ultra having heating problems in normal use?

[Yuvraj888]

No samsung s24 ultra has no heating issue

[Saurey]

Is my phone defective?

[Sunit24]

Brother i have same heating issues since day 1 .
My phone heats upto 60 degrees , showed multiple times to service centers but my service folks are bunch of retards as per whom the only solution is format it .

my phone literally heats up to 50s when used only for video calls and when i show it to them there responses are vague


i tried reporting this to samsung customer support , again no luck and everyday they call me to upgrade to 25 u.

i mean this was my 3rd ultra phone and probably last !

[Sunit24]

I'm pretty sure no phone is supposed to hit 70c on cpu normally considering this is a mobile phone and not a laptop or pc .

The only purpose now i use this phone is for some random browsing stuff and i am a very old customer , trust me when i say i have seen samsung compromising with their loyal customer pretty bad .

imagine i have submmited this phone 4 times in 1 year , the service center was deliberately trying to get this thing off warranty so i don't bother them much after my warranty is gone as I'll be charged .

i even have proof of samsung service centers using my phones for their personal use when submitted for heating issues 😂

[rupnarayanKashyap]

Same bro 🔥pata nahi Samsung ke har phone me hota hai

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[VSK-CSK]

Dear Samsung Customer Support,

Thank you for your response and for sharing the troubleshooting steps.

However, I must express my disappointment. I am not using a budget phone — this is a premium, high-end Samsung device, and it is quite surprising to be advised to limit features like connectivity, screen brightness, or gaming, just to avoid heating or performance issues. These are basic expectations from any modern smartphone, especially one in the premium segment.

We invest in premium devices expecting top-tier performance and reliability, not constant manual optimization or compromises. It's unfortunate that despite paying a significant amount, we are still advised to manage the device like a low-end model.

Most of the steps you've suggested have already been tried, and the issue still persists. I request that this matter be escalated and handled with the seriousness it deserves. A premium device should come with premium support and performance.

Looking forward to a more effective resolution.

Best regards,
VSK