Group selfie softening and blurring

[RahmanNahi]

Whenever I take a selfie with a bunch of people in it with ny S21 ultra, it only focuses on the person taking the photo. Everyone in the background gets blurred or too much softened. 

Anyone else facing this problem?

What's the solution? This is so frustrating!

[Oneui_new]

Use pro mode then

[RahmanNahi]

No pro mode available for selfie camera

[Oneui_new]

Really? No pro mode in selfie camera? Go to selfie mode. Turn Face intensity 0 and softening to 0

[RahmanNahi]

You think that is pro mode?! Lol
Btw intensity and softening level is always set to 0 on my phone

[Oneui_new]

I said to use pro mode if you are getting problem in normal mode. Because in our phone we have pro mode in front camera. I know what is pro mode.

[RahmanNahi]

What model do you use? In my S21 ultra 5g, pro mode only works for the back camera 😔

[Oneui_new]

I have S22 Plus

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support