Green screen issue after OS update in Samsung S23

[Janani17]

I am experiencing a serious issue with my Samsung Galaxy S23. A green line has suddenly appeared on the display, and it is persistent regardless of the content on the screen.

This issue occurred without any physical damage, water exposure, or misuse of the device. I have updated my S23 to the One UI7 and soon after the update i got a mild green vertical line on the screen. After putting the mobile to charge using the samsung original charger, the green line appears more prominent which seems to be a hardware or software-related problem, as I’ve noticed other users reporting similar issues on various forums.

I kindly request Samsung to address this matter urgently. 

[Timothy2]

Samsung will replace screen for S21 and S22 freely but there is hope follow the link... and contact customers support.


https://r2.community.samsung.com/t5/Galaxy-S/SHAMESUNG-OFFERING-FREE-GREEN-LINE-SCREEN-REPLACEMENT/t...

[Timothy2]

If this is helpful, click the three dots on the right side and accept as a solution. 🙏

[ram_ram]

Don't spread false news

[Timothy2]

This information is entirely accurate and has proven beneficial to numerous users. Please refer to the image provided in the link.🙏

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[asnawab]

I also faced purple line issue on my s23 after update one ui 7