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11-26-2024 11:20 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please follow these easy troubleshooting steps which may help in resolving this issue:
● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power the buttons on the device after pressing power for 5-7 seconds.
● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.
● Reset the device: Note: Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the Google password before resetting the device because it is required during the initial setup. If you don't remember the password then reset (Forgot password) your Google account.
Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)
If the issue still occurs, please visit the service center for a physical inspection of your device. They will guide you after inspecting the device according to Samsung policies. Please be informed that charges for repair are applicable. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

