Abhijitkundargi
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11-24-2024 02:42 PM in
Galaxy S
Im being prompted to choose an app to open pdf every single time despite setting adobe as default pdf viewer on Dual whatsapp.
On main whatsapp, pdf files open automatically in adobe pdf. Tried changing default apps in settings but to no avail.
This is getting annoying, please help.
2 Comments
Wodehouse
Expert Level 5
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11-24-2024 03:57 PM in
Galaxy S
The issue you're facing with Dual WhatsApp is likely due to the way Android handles default apps for multiple instances of the same app. Let's try some troubleshooting steps to resolve the issue:
*Troubleshooting Steps*
1. *Clear Defaults for Adobe Acrobat*: Go to _Settings_ > _Apps_ > _Adobe Acrobat_ > _Open by default_ > _Clear defaults_. This will reset the default app settings for Adobe Acrobat.
2. *Set Adobe Acrobat as Default for PDFs*: Open the _Settings_ app, select _Apps_, and then tap on the three-dot icon. Select _Default apps_ and then choose _PDF viewer_. Select Adobe Acrobat as the default PDF viewer.
3. *Check Dual WhatsApp Settings*: Open Dual WhatsApp, go to _Settings_ (three-dot icon), and select _App settings_. Look for the _PDF viewer_ option and select Adobe Acrobat as the default viewer.
4. *Clear Dual WhatsApp Cache and Data*: Go to _Settings_ > _Apps_ > _Dual WhatsApp_ > _Storage_ > _Clear cache_ and _Clear data_. This will reset the app's settings and cache.
*Additional Tips*
1. *Check for Updates*: Ensure that Adobe Acrobat and Dual WhatsApp are updated to the latest versions.
2. *Reinstall Adobe Acrobat*: Try reinstalling Adobe Acrobat to reset its settings and configuration.
3. *Contact Dual WhatsApp Support*: Reach out to Dual WhatsApp support for further assistance, as this issue might be specific to their app.
If none of these steps resolve the issue, please provide more details about your device, Android version, and any error messages you encounter. I'll do my best to assist you further.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
*Troubleshooting Steps*
1. *Clear Defaults for Adobe Acrobat*: Go to _Settings_ > _Apps_ > _Adobe Acrobat_ > _Open by default_ > _Clear defaults_. This will reset the default app settings for Adobe Acrobat.
2. *Set Adobe Acrobat as Default for PDFs*: Open the _Settings_ app, select _Apps_, and then tap on the three-dot icon. Select _Default apps_ and then choose _PDF viewer_. Select Adobe Acrobat as the default PDF viewer.
3. *Check Dual WhatsApp Settings*: Open Dual WhatsApp, go to _Settings_ (three-dot icon), and select _App settings_. Look for the _PDF viewer_ option and select Adobe Acrobat as the default viewer.
4. *Clear Dual WhatsApp Cache and Data*: Go to _Settings_ > _Apps_ > _Dual WhatsApp_ > _Storage_ > _Clear cache_ and _Clear data_. This will reset the app's settings and cache.
*Additional Tips*
1. *Check for Updates*: Ensure that Adobe Acrobat and Dual WhatsApp are updated to the latest versions.
2. *Reinstall Adobe Acrobat*: Try reinstalling Adobe Acrobat to reset its settings and configuration.
3. *Contact Dual WhatsApp Support*: Reach out to Dual WhatsApp support for further assistance, as this issue might be specific to their app.
If none of these steps resolve the issue, please provide more details about your device, Android version, and any error messages you encounter. I'll do my best to assist you further.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

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11-26-2024 11:15 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications. Kindly contact the respective application helpline, and they will provide you with the exact information regarding this.
Warm Regards,
Samsung Customer Support
