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05-18-2022 07:52 AM in
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05-18-2022 08:56 AM in
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05-18-2022 09:22 AM in
Galaxy S
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05-26-2022 01:49 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-16-2022 05:28 PM in
Galaxy SU r up for a surprise anytime. Am a frustrated samsung customer. This is about a Samsung display failure scam due to software update or normal failure after 1.5 years of usage. Sudden green line appears out of nowhere. Service centre agrees that many mobiles are suffering this issue due to software update and they are ready to replace screen for free if head office VOC team agrees. But, VOC TEAM rejected my case saying that it was due to impact damage. This is completely absurd. Because the service centre has sent a report of my mobile (sought by HO team) where in they have clearly mentioned the issue as TECHNICAL ISSUE. But HO team falsely closing cases individually even though I have submitted screenshots of similar problems from Samsung members forum. Another interesting event. As soon as I told customer care executive that my display has a green line, he did not ask me if I dropped my mobile. Rather, he asked me an interesting question. DID YOU UPDATE YOUR MOBILE TO LATEST SOFTWARE PROVIDED BY SAMSUNG? Strange right? U say that ur display failed and he asks about software update. Yet Samsung pretends individually that it is unaware of this global display quality issue. Shame on you Samsung. I feel this is huge scam. There are various news articles on the internet regarding this. Samsung members forum is filled with this issue. Yet Samsung pretends and rejects all claims of customers. Also, EMAIL TO CEO option is also a gimmick. They never call back how much ever times u send mail. And if u request them via calls also, they deny access to CEO team.
