Original topic:

Green line on my S23 screen after updating November security patch

(Topic created on: 12-06-2024 08:19 AM)
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dhanushrao12
Active Level 1
Options
Galaxy S
I updated the software on my Galaxy S23 yesterday night and I went to sleep after. Today morning I wake up to green line on my screen. My device is 1.5 years old and I've taken good care of it. This is absolutely disheartening. Does Samsung take care of screen replacement for free in case of green screen that is not caused by damage?
If not they've lost a customer. Also after replacement does it come back again? I've read that it's not just the screen but the phone that's faulty. 
18 Comments
maniyanramesh
Active Level 4
Galaxy S
🫴?
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dhanushrao12
Active Level 1
Galaxy S
My green line on screen is gone! I made a reddit post and followed this comment.
Can the mods pin it so it may help someone?

https://www.reddit.com/r/GalaxyS23/s/XtSCcjprea
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dhanushrao12
Active Level 1
Galaxy S
The line had disappeared for a day. It came back and now there's a bright pink line which is making my phone look horrible. I'm just done with samsung forever. Flagship phone my **bleep**!
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Galaxy S

I too got now in my s23 ultra , after January update !  what to do ? have you got any answers from customer support

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dhanushrao12
Active Level 1
Galaxy S
Nothing really. Samsung doesn't support screen replacement for S23 yet. I'm just living with it.
Galaxy S

When I asked them they did reply we haven't recognized s23 line up green line issue.
I don't know, if one user get affected it still their customer right? they should help.

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bala_96
Beginner Level 2
Galaxy S
I too facing the same issue
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arunpathrose2016
Beginner Level 2
Galaxy S

I am also having the same issue. My S23 came after the January 25 update; the customer care team denied a free repair.

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bala_96
Beginner Level 2
Galaxy S
Yess, they asking for 15k to change the display
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