Original topic:

Green line on my S23 screen after updating November security patch

(Topic created on: 12-06-2024 08:19 AM)
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dhanushrao12
Active Level 1
Options
Galaxy S
I updated the software on my Galaxy S23 yesterday night and I went to sleep after. Today morning I wake up to green line on my screen. My device is 1.5 years old and I've taken good care of it. This is absolutely disheartening. Does Samsung take care of screen replacement for free in case of green screen that is not caused by damage?
If not they've lost a customer. Also after replacement does it come back again? I've read that it's not just the screen but the phone that's faulty. 
17 Comments
Galaxy S
It's unfortunate to hear about this issue. A few Galaxy S23 users have already reported a similar problem in our community. I suggest checking the community forum for more details before proceeding with the update. I've personally paused my security patch updates since August.

I recommend visiting a nearby service center for assistance. They should be able to provide a solution if there's no physical damage issue.
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dhanushrao12
Active Level 1
Galaxy S
It's an absolute garbage situation when you have to be cautious about updating software.
I'm skeptical about spending on screen replacement as this may just come back and I'll have to fix it or dish out money on buying a newer phone.
Ricky31
Active Level 7
Galaxy S
only your unit have this green/ pink line display problem
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing green line issues after the update, So, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

SanMaster
Active Level 5
Galaxy S
Is ur problem solved ?
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