I've faced green line issue on my S21FE phone after the security patch update of may25. I've been using this phone since last 2 year. So I request SAMSUNG management to resolve my problem.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Please go to main page of Samsung Members App, click on support, click feedback, click error report then follow instructions on screen. Log files automatically send by system after send error report immediately but don't close Samsung Members App during this process till complete. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
If you mobile is activated within 3 years and you have the original purchased bill. You can visit service centre and get the display changed free of cost.
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.
Conditions (e.g., three years from purchase) and without physical or water damage.
Limited to certain models and regions including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.
The offer is valid until 30th September 2025
If you find this helpful please Accept it as a Solution Thank you 😊
As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
The white line issue on my S21 FE began after the May 30 update. This problem isn’t limited to the S21 FE—it affects many Samsung-supplied AMOLED screens, possibly from a defective batch also sold to other brands, including Apple. A service center representative first informed me of this.
If you face this issue, escalate it promptly via email and the customer care helpline. Always keep a receipt from an authorized service center as proof for any escalation and as evidence that you reported the problem.
