Subject: Green Line Issue After Recent Update on S20 Plus – Losing Trust
I’ve been a loyal Samsung user for years, but I'm extremely disappointed after the recent software update on my S20 Plus. A green line appeared on the display, and this issue clearly stems from the company's side. While I also have an S23 Ultra,
this experience has left me frustrated.
What bothers me even more is that Samsung has offered to fix devices purchased within three years, but what about the rest of us? This problem was caused by an update from your end, and it’s unfair that only certain users get a free fix. What’s the point of offering extended software support if
updates like these damage devices?
Samsung needs to take responsibility for the issues caused by their updates and offer a solution to all affected users, not just a select few.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. If anyone facing a line issue on their devices. So, we would request them kindly visit the service center and inspect your device with the technical team end, they will provide them with all the information in a better way after inspecting the device physically as per Samsung guidelines. If the charges applicable for the repair which will confirmed by the service team, they will provide the original parts with genuine cost with a service invoice. Furthermore, we are taking your valuable feedback regarding the extension list for devices for display policy.
Samsung, I acknowledge the stringent quality checks your devices undergo. However, our discussion pertains to the subpar quality of the updates being provided.
Samsung is yet to identify thr root cause. To save its brand it started with hidden display replacement policies which was never updated on public domain by Samsung. Samsung knows the issue with specific device and models on the policies were made for display replacement
It's happening to all manufacturers some of them offer free screen replacement very easily As for samsung it's possible but they will not give replacement that easily it's very hard Most of the samsung service center experience is very very bad So you have try vary hard
